Events
STTC: Delivering Superior Customer Service
高效的客户服务团队被客户视为合作伙伴, not simply suppliers.
高效的客户服务团队被客户视为合作伙伴, not simply suppliers. 在客户面前有效地代表你的公司以及在客户面前有效地代表你的公司的能力是一个有竞争力的差异化因素,这需要熟练和一致的客户服务团队成员.
Focus Areas
- 管理双重角色:代表你的公司的客户, and Representing your company to the customer
- Determining Customer Wants vs. Needs
- Balancing a Customer vs. Product Focus
- Interacting with Different Customer Personality Types
- Knowing Your Customer’s Business
- 有效沟通:沟通类型,沟通模式,倾听技巧和障碍
- Handling Non-Standard and Out of Scope Requests
- Dealing with Difficult Customer Situations
- 在客户服务环境中管理时间和任务
- Analyzing a Customer SWOT
All sessions are from 8:30 a.m. - 3:30 p.m., lunch will be provided.
STTC: Respectful Workplace
这个新的3小时的研讨会/培训是为了帮助员工了解如何与上司进行良好的互动
这个新的3小时的研讨会/培训是为了帮助员工了解如何与同事和其他人员良好地互动. 培训教授骚扰的基础和类型,目的是创造一个更尊重的工作场所.
Who is this course for:
这个培训是针对初级员工到领导职位的.
The Breakdown:
- 识别、处理和预防工作场所骚扰
- Importance of addressing behaviors
- Intention vs. 感知——员工关系中常见的错误
- Identifying the types of workplace harassment
- Protected classes
- Company policy
- Reporting and investigation procedures
- Legal consequences
- Creating a positive and respectful workplace
- Questions and answers
STTC: The Highly Productive Leader
三个技能培养工作坊,为主管/团队领导提供清晰,相关的工具.
三个技能培养工作坊,为主管/团队领导提供清晰,相关的工具.
Week 1 - Awareness
Effective Communication, Team Building
- Defining a good leader, Your role in the workplace
- How do I rate now?, How do I improve?, The #1 skill needed to succeed
Week 2 - Empowerment
Leading as a Coach, Performance Management Techniques
- The 5 languages of motivation
- Positive Reinforcement Techniques
Week 3 - Confidence
与难相处的人沟通,处理冲突
处理工作压力,时间管理和目标设定
- 真实的领导力——在困难的情况下保持真实的自我
- Documentation Best Practices
Workshop Series Dates
- Wednesday September 25, October 2, & October 9
A ll sessions are from 8:30 a.m. - 12:30 p.m. in the Schmidt Training and Technology Center
STTC: PMI® Authorized PMP® Exam Prep Course
Overview:
Overview:
领导成功项目的能力正迅速成为当今高度复杂和技术工作场所竞争的标准. 本课程适合具有项目管理和团队合作经验的专业技术人员. 本课程探讨了敏捷的标准和实践, hybrid, and traditional project environments. 它将PMI全球实践社区的知识带给您, 涵盖了项目管理专业人员(PMP)®认证的全套主题. 本课程提供的知识和技能,你需要证明在专业设置项目管理的熟练程度. 它可以成为您准备项目管理专业人员(PMP)®认证考试的重要组成部分. 您在本课程中获得的技能和知识将帮助您的团队或组织避免犯代价高昂的错误,并增加您在项目管理专业中的竞争优势. 这个35小时的课程将从10月1日开始连续7个星期二举行, 2024 from 8:00 AM-1:00 PM.
PMP Exam Prep Course Overview
- 导论-课程概述和项目管理导论
- 模块1:商业环境项目管理的概念和方法
- 模块2:启动项目-启动任何类型项目的关键概念
- 模块3:计划项目-开发项目的各个方面, such as the scope, budget, and schedule
- 模块4:领导项目团队-建立和指导一个强大的项目团队,即使有冲突
- 模块5:支持项目团队绩效-确保您的团队尽其所能并保持在正轨上
- 模块6:关闭项目/PhaseReview关闭程序和过渡/终止项目
所有会议时间为上午8:00 -下午1:00,在施密特培训和技术中心举行. Sign up!
STTC: Skill Building for Supervisors / Team Leads
这个7小时的工作坊是为一到中级主管设计的, specifically those who
这个7小时的工作坊是为一到中级主管设计的, 特别是那些想要提高他们的领导心态和技能的人. 参加本次培训的学员将在课程结束后获得中国澳门博彩官网劳动力证书.
Key focus areas include:
Know Yourself
- Leading vs. Managing
- Determining your Leadership Identity
- Developing Self-Awareness
- Demonstrating Resilience
Know Your Team
- Align to Team Behavior Styles
- Delegate Purposefully
- Providing Feedback and Coaching
- Building and Leading Engaged Teams
Know Your Work
- Communicating Effectively
- Establishing and Completing Goals
- Prioritizing Time and Tasks
- Achieving Continuous Improvement
All sessions are from 8:30 a.m. - 3:30 p.m., lunch will be provided.